Below are some frequently asked questions that our customers ask before purchasing a theme.
If you have further questions, please send them to example@domain.com .
- All
- Pre-sales questions
- Technical and objective questions
Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a customer service representative.
If we are not available, send us an email and we will respond within 20-36 hours!
Pre-sales questions
Yes it will be
Please make sure to follow these steps:
1/ Download the package from themeforest.net (zip file)
2/ Extract the file you just downloaded (don't forget this step).
3/ Find this file: ella-xxx-sections-ready.zip in the Ella Sections Ready xxx folder, then simply upload the ella-xxx-sections-ready.zip file to your Shopify store.
- If you want to use Ella RTL version. Please find this file: ella-xxx-sections-ready-rtl.zip in the Ella Sections Ready xxx RTL folder, then you just need to upload the ella-xxx-sections-ready-rtl.zip file to your Shopify store
- If you want to install the child theme, please go to the corresponding theme folder.
To save your time and reach our support quickly, please follow these steps:
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Create a staff account for us (with attributes permission and settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Take a screenshot or video of the issue you're experiencing.
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Select the template and version you are using.
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Clearly explain how to reproduce the problem.
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Send all information (staff account, screenshot, video, template name and version, problem description, link) to email@domain.com
Technical and objective questions
Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.
Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.
Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.
Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.
Use overlay text to give your customers insight into your brand. Select images and text that relate to your style and story.
